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Calling Features

Call Feature Instructions

Anonymous Call Rejection

The Anonymous Call Rejection and Caller ID features work together to help you avoid calls from people who don't identify themselves when they call. Callers hear a message telling them to hang up, unblock delivery of their phone number, and call again.

TURN IT ON

At the dial tone, dial [*][7][7].

Anonymous Call Rejection stays on until you turn it off.

TURN IT OFF

At the dial tone, dial [*][8][7].

TIPS

If you turn on Anonymous Call Rejection and Call Selector and a privacy call comes in from a number on your Call Selector list, the call isn't rejected.

If you turn on Anonymous Call Rejection and Preferred Call Forwarding and a privacy call comes in from a number on your Preferred Call Forwarding list, the call will be forwarded.

Unknown callers and out-of-area calls can't be rejected.

Call Block

Use your Call Block service to avoid calls from specific numbers. Just put the phone numbers on your Call Block list-up to six numbers at a time.

TURN IT ON

  1. At the dial tone, dial [*] [6] [0].
  2. Press [3].

TURN IT OFF

  1. At the dial tone, dial [*] [6] [0].
  2. Press [3].

Add a Phone Number to Your List

  1. At the dial tone, dial [*] [6] [0].
  2. Press [#].
  3. Dial the first number to be added, then [#].

Repeat Steps 2 and 3 to add more numbers.

Block Calls from Your Last Caller

  1. At the dial tone, dial [*] [6] [0]. to connect to the Call Block service.
  2. Press [#].
  3. Dial [0] [1]followed by [#].

Note: The number you added may be labeled a "private" entry on your list.

Connect to Your Call Block Service:
 

To… Press…
Review your list. 1
Remove a number right after you hear it. Confirm. 07
Review the instructions 0
Remove a number from the list. *, Dial the number, *, 1 confirm
Remove all entries. 08 * (Touch-tone phone only)
Remove only private entries. 09 *(Touch-tone phone only)


Tips

  • Callers whose numbers you've listed will be notified their calls have been rejected, but you won't even hear the phone ring when they call.
  • Unknown callers and out of area calls can't be added to the Call Block list.
  • If a number on your Call Block list is also on your Call Selector or Preferred Call Forwarding list, Call Block takes precedence.
  • If a number on your Call Block list is not the main number for that person, calls from that number will not be blocked.

Call Forwarding

If you're going to be away from your phone, your calls can go with you. When you're really busy, you can send your calls to someone else to answer-while you continue to make outgoing calls, your incoming calls are forwarded.

TURN IT ON

  1. At the dial tone, dial [*] [7] [2].
  2. At the second dial tone, dial the "Forward-to" number.
    • When the phone is answered, Call Forwarding is on.
    • If the phone isn't answered, go through the steps again.

When you hear short tones, Call Forwarding is on.

TURN IT OFF

  1. Listen for dial tone.
  2. Dial [*] [7] [3].

When you hear short tones, Call Forwarding is off.

Tips

  • You might hear a short ring as a call is forwarded, but you won't be able to answer it.
  • Remember, Call Forwarding stays on until you turn it off.

Call Return (*69)

Call Return remembers the last number that called you and, at your command, dials it.

TURN IT ON

  1. At the dial tone, dial [*] [6] [9].
    The phone number, date and time of the last incoming call are announced.
  2. To return the call, press [1].
    If the other phone is busy, you'll hear an announcement. Call Return tries for 30 minutes. A special ring on your line tells you when your call is ready. When you answer your phone, the other phone rings and you can complete your call.

TURN IT OFF

  1. At the dial tone, dial [*] [8] [9].
  2. After the announcement, hang up.

Call Selector

Call Selector announces "special" callers with a short-long-short ring. You determine what numbers to put on your Call Selector service. You can have up to six numbers on your Call Selector list.

TURN IT ON

  1. At the dial tone, dial [*] [6] [1].
  2. Press [3].

TURN IT OFF

  1. At the dial tone, dial [*] [6] [1].
  2. Press [3]

Add a Phone Number to Your List

  1. At the dial tone, dial [*] [6] [1]. to access Call Selector.
  2. Press [#].
  3. Dial a number from your Call Selector list, followed by [#].

Repeat Steps 2 and 3 to add more numbers.

Add the Number of Your Last Caller to Your List

  1. At the dial tone, dial [*] [6] [1]. to access Call Selector.
  2. Press.
  3. Dial [0] [1] followed by [#].

Note: The number you added may be labeled a "private" entry on your list.

Connect to Your Call Selector Service

To… Press…
Review your list. 1
Remove a number right after you hear it. Confirm. 07
Review the instructions. 0
Remove a number from the list. *, Dial the number, *
Remove all entries. 08 *(Touch-tone phone only)
Remove only private entries. 09 * (Touch-tone phone only)


Call Waiting

When you're on one call and another one comes in, Call Waiting gives you a short tone. If you ignore it, you'll hear a second tone. You then have two options.

End the Original Call and Answer the Waiting Call

  • Hang up. When the phone rings, answer the new call. Place the original call on hold and answer the waiting call
  • Click the switchhook.

This puts your first call on hold and connects the waiting call. Just click the switchhook to alternate between the two calls. Both conversations are private.

Turn Off Call Waiting Before Making a Call

  1. At the dial tone, dial [*] [7] [0].
  2. At the second dial tone, dial your call.

Once you hang up, Call Waiting is automatically on.

Turn Off Call Waiting During a Call

  1. Click the switchhook to put the first call on hold.
  2. At the dial tone, dial [*] [7] [0].

You're reconnected to the original call. When you hang up, Call Waiting is on again.

Tips

  • If you hang up while someone is on hold, your phone rings. Pick up the phone to end that call.
  • Call Waiting may not be compatible with all telephones.
  • You can't turn off Call Waiting while on one call and another call is waiting.

Caller ID

With your Caller ID with Number Delivery and your own equipment, you can tell who's calling before you answer the phone. Follow the instructions in your owner's manual to set up your Caller ID display unit.

When you receive a call, wait for one full ring.

Check your Caller ID unit for the phone number associated with the incoming call.

Tips

If your Caller ID unit displays messages or symbols you don't understand, check the owner's manual.

If your caller is using a privacy feature, the number may not be displayed.

Caller ID with Number Delivery works only for direct dialed calls between phone lines that have the service capability and between central offices that can transmit the information.

If you have Call Waiting, Caller ID with Number Delivery doesn't display information for any calls that come through when you're on the phone.

Preferred Call Forwarding

With Preferred Call Forwarding, you select certain callers who can reach you when you forward your calls. Begin by making a list of up to six numbers to put on your preferred list.

TURN IT ON

  1. At the dial tone, dial [*] [6] [3].
  2. Follow the voice instructions to enter the "forward-to" number.
  3. Press [3].
  4. Press [*]

TURN IT OFF

  1. At the dial tone, dial [*] [6] [3].
  2. Press [3] and follow the voice instructions.

Add a Phone Number to Your List

  1. At the dial tone, dial [*] [6] [3] and follow the voice instructions.
  2. Press [#].
  3. Dial a number from your list and press [#].

Repeat Steps 2 and 3 to add more numbers.

Add the Number of Your Last Caller to Your List

  1. At the dial tone, dial [*] [6] [3] and follow the voice instructions.
  2. Press [#].
  3. Dial [0][1] followed by [#].

With Preferred Call Forwarding:

To… Press…
Review your list. 1
Remove a number right after you hear it. Confirm. 07
Review the instructions. 0
Remove a number from the list. *, Dial the number, *
Remove all entries. 08 *(Touch-tone phone only) [2]
Remove only private entries. 09 * (Touch-tone phone only) [2]


Tips

  • If one of your preferred numbers is also on your Call Block list, turn off Call Block before using Preferred Call Forwarding.
  • Numbers you added may be labeled "private" on your list.

Call Forwarding, Remote Access

With Remote Access to Call Forwarding Variable, no matter where you are, you can redirect your calls.

Forward Your Calls from any Touch-tone Telephone

  1. Dial the access number of 761-0075
  2. Dial your seven- or 10-digit telephone number.
  3. Dial your PIN followed by [#].
  4. Dial [*] [7] [2].
  5. Dial the "Forward-to" number, including 1+ area code if required, followed by [#].
  6. Follow the voice instructions to confirm or change the "Forward-to" number.

Cancel Call Forwarding from any Touch-tone Telephone

  1. Dial the special access number.
  2. Dial your seven- or 10-digit telephone number.
  3. Dial your PIN followed by [#].
  4. Dial [*] [7] [3].


When you hear short tones, Call Forwarding is canceled.

Forward Your Calls from Your Own Phone

  1. At the dial tone, dial [*] [7] [2] and listen for a second dial tone.
  2. Dial the forward-to number, including 1+ area code, if necessary.
    • When the other phone is answered, let the person know you're forwarding your calls to that number.
    • If the line is busy or no one answers the call, start over at Step 1. When you hear confirming tones, your calls have been forwarded.

Cancel Call Forwarding from Your Own Phone

  • At the dial tone, dial [*] [7] [3]

When you hear confirming tones, Call Forwarding is canceled.

Tips

  • If you forget or lose your PIN, call the e-Tel Service Center. For your protection, the new PIN will be mailed to you.
  • To change your calls from one "Forward-to" number to another, first cancel Call Forwarding, then forward your calls to the new destination.
  • When you're using Remote Access, you have 3 chances to enter your phone number and PIN. If you make an error on the third try, you'll be disconnected. Just hang up and try again.

Repeat Dialing (*66)

Use Repeat Dialing to get through to the last number you called. When the other line is free, Repeat Dialing alerts you with a special short-short-long ring.

TURN IT ON

When you get a busy signal, hang up-and then pick up again right away.

  1. At the dial tone, dial [*] [6] [6].
    If the line is free, your call goes through.


If the line is still busy, listen to the announcement; then hang-up. When the line is free, you'll hear the special ring. Pick up the receiver and the other phone will ring.

TURN IT OFF

  • At the dial tone, dial [*] [8] [6] and listen for the announcement.

    If the other phone is busy, Repeat Dialing tries for 30 minutes. Repeat Dialing works for more than one busy number at a time and signals you when one is free; however, you won't know which number it is.

Tip

  • When you pick up the phone at the special ring and get a busy signal, the other person is on another call.

Speed Calling

Speed Calling gives you one-touch access to eight phone numbers. Begin by writing down the names and numbers you've chosen. Then use your phone to record the numbers. Speed Calling codes are 2 through 9.

Record Your Speed Calling Numbers

  1. At the dial tone, dial [7] [4] [#].
  2. At the second dial tone, dial a Speed Calling code (2-9).
  3. Dial the telephone number for that code. Include 1+ area code, if necessary.
    • The number is stored when you hear short tones.
    • If you don't get confirming tones, start over at Step 1.
    • When the number is stored, dial tone returns. Just repeat Steps 1 through 3 to add more numbers.

Change a Speed Calling Code

  • Repeat the steps for recording a phone number. The new number automatically replaces the old one.

Speed Dial a Call

  • At the dial tone, dial the 1-digit speed code followed by [#].

3-Way Calling

You can add another person to a call in progress.

Three-way Conference Call

  1. With the first call on the line, click the switchhook and listen for short tones.
  2. At the dial tone, dial the second person and speak privately if necessary.
  3. Click the switchhook to add the first call.
    • If you get a busy signal when dialing the second person or don't get an answer, click the switchhook twice to continue your original call.
    • If you want to add a different person to the conference call, start over from Step 1.
    • If you decide not to add the second person to the call, click the switchhook twice to return to your original call.


Call Transfer

You can transfer an incoming call to another phone line, or add another person to a call in progress.

Transfer an Incoming Call to Another Phone

  1. With the original call on the line, click the switchhook and listen for short tones.
  2. At the dial tone, dial the "Transfer-to" number.
    • To transfer the call without announcing the transfer, hang up before the other phone is answered.
    • To talk to the other person before completing the transfer, stay on the line, announce the transfer, then hang up.
    • If the number is busy or there is no answer, click the switchhook twice to be reconnected to the original call.

Voice Mail

Takes messages when you're away from home, on the phone, on the Internet, or even when the power is out.

Set-up

Customer should dial *98 to do the initial set-up of the voicemail system.

The default password is 0000. Customer will be required to change it to a password of their choice during the initial set-up.

Follow the prompts that walk customer through each section.

Retrieving Messages from Your Home

Customer will hear a "stutter tone" when they pick up the phone. This is the indicator that a message is waiting in the voice mail box.

When the "stutter tone" is heard, the customer must dial *98 and enter the password when prompted. Follow voice mail prompts to retrieve message.

Retrieving Messages Away from Home

Dial 761-1000.

When asked to enter your mailbox number, enter your home phone number including the area code.

Enter the password when prompted. Follow voice mail prompts to retrieve message.

Call Tracing

Call Tracing helps you stop abusive calls. Each time you use Call Tracing, the e-Tel Annoyance Call Center receives a message with the telephone number, time and date of the call (if the call originated from a traceable telephone).

Caution: In an emergency, call your local law enforcement officials.

Trace a Call

When you get an abusive call, start the trace immediately. If you get another call before you begin, it's too late:

  1. Hang up after receiving the call, and immediately pick up again.
  2. At the dial tone, dial [*] [5] [7] and listen for the announcement. [1]
  3. Write down the date and time you received the call.
  4. Call the e-Tel Customer Call Center before the end of business the next day to report this abusive call.
 

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