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FAQ

  1. Is there a deposit? If so, when will I get my deposit back?
    Upon completion of Customer Application, a deposit may be required. Based on your credit history, a Customer Service Representative will inform you of the amount if any. The deposit plus accrued interest will be applied as payment toward final invoice upon disconnection of services. If final invoice results in a credit balance, a refund will be mailed to you at the address on account unless otherwise notified of an alternate address.
     
  2. Do I have to pay a connect fee?
    Yes, there is a one-time New Service Connection Charge that will appear on your 1st monthly invoice.
     
  3. When is my bill due?
    Payment is due on or before the 25th of every month.
     
  4. What forms of payment are accepted?
    • Credit cards using eStatement
      • One time payment
      • Reccurring payments
    • Automatic Bank Draft (Enrollment available online or download form here).
    • Payment accepted at or via mail to 607 Broadway, Paducah, KY 42001

      Click Here to Enroll in eStatements
       

  5. What if my payment is late?
    A late payment charge will be assessed equaling $5.00 plus 1.5% of the unpaid balance that is not paid by 25th of the month.
     

  6. What if my service is disconnected for non-payment?
    Service that is disconnected for non-payment will be assessed a one-time Service Reconnection Fee that must be paid along with total account balance plus applicable fees.
     

  7. What if I need to make a change to my account?
    A one-time fee will be assessed per line that the change is applied to. The change fee varies based on the type of change requested. Change fees will assess on your next monthly invoice.
     

  8. What if I want to transfer service to another location?
    When you transfer an existing service from one location to another, a one-time transfer charge will be assessed on your next monthly invoice.
     

  9. What if I experience trouble with my phone service?
    Please call customer service at (270) 761-7799 to report all troubles. An e-Tel engineer will investigate the trouble report and dispatch a technician if needed.

 

607 Broadway Paducah, KY 42001
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